Thank you for visiting us at www.basicfabriocasters.com. In order to help you understand our products and services smoothly, we have compiled some frequently asked questions, hoping to answer your questions. If you encounter any problems during the shopping process, please feel free to contact our customer service team.
Product Quality Issues
We promise that all fabric blank coasters are made of high-quality materials. If you find any quality problems after receiving the goods (such as damage, stains, etc.), please contact us within 2 days after receiving the goods, and we will provide you with a return and exchange service.
Wrong delivery or out of stock
If the order you received does not match the product you purchased, or some products are missing, please contact our customer service team within 48 hours after receiving the goods. We will handle it for you as soon as possible and ensure that you receive the correct product.
Order Confirmation and Modification
Once the order is confirmed, we will start processing your order immediately. If you need to modify the order content (such as changing the address, quantity or product), please contact us within 48 hours after placing the order. Please note that once the order is shipped, no modifications can be made.
Delivery Issues
We will try our best to ensure that your order is delivered on time, but delivery may be delayed due to force majeure factors (such as weather, traffic, etc.). If your order has not been delivered after the estimated delivery time, please contact our customer service and we will assist you in tracking the order status.
After-sales Service
We attach great importance to customer feedback and suggestions. If you are not satisfied with our products or services, please feel free to leave a message. We will take every feedback seriously and work hard to improve. Your satisfaction is our greatest pursuit.
Privacy Policy
All your personal information on our website will be strictly protected. We promise not to sell or share your information with any third party unless required by law or authorized by you.
Contact Customer Service
If you encounter other problems or have any questions during the shopping process, please feel free to contact our customer service team through the contact information on the website, and we will serve you wholeheartedly.
Thank you for choosing us www.basicfabriocasters.com. We look forward to providing you with quality products and services and giving you a pleasant and worry-free shopping experience!