Thank you for choosing www.basicfabriocasters.com. We value your shopping experience and therefore have established the following refund terms. Please read carefully before purchasing to ensure that you understand our refund policy.
Refund Request Time
If you are not satisfied with the fabric blank coasters you purchased or there is a quality problem with the product, please submit a refund request within 7 days of receiving the product. Expired requests will not be processed.
Refund Conditions
Quality Issues: If your product is defective, damaged, or does not match your order, you can apply for a full refund or exchange.
Unused Products: All returned products must be unused and in the original packaging, including labels and any accessories. Used or damaged products will not be eligible for a refund.
Refund Process
Please submit a refund request through the customer service contact information provided on the website, provide the order number and a detailed description of the problem.
Once confirmed, we will provide you with a return address and guide you through the refund process.
Please be sure to keep the return mailing receipt to ensure that the package is safe and intact during transportation.
Refund Time
Once we receive your returned item and confirm that it meets the refund conditions, we will process your refund request within 2 working days. The refund will be refunded through your original payment method.
Shipping Policy
For returns due to quality issues, we will bear the return shipping costs.
For returns due to personal reasons (such as dislike, wrong purchase, etc.), the shipping costs must be borne by the customer.
Special circumstances
If your order is purchased during a special promotion period (such as discount promotions, holiday specials, etc.), it may affect the refund policy. Please consult customer service at the time of purchase for details.
We are committed to providing high-quality products and excellent customer service. If you have any questions about our refund policy, please feel free to contact us. Thank you for your support and understanding, and look forward to providing you with better service and experience!